Job Information
ZF Engineer III-Customer Quality in Washington, Michigan
Engineer III-Customer Quality
Country/Region: US
Location:
Washington, MI, US, 48094
Req ID 68394 | OSS Washington, United States
Go fast, take a chance, come grow with us!
ZF Passive Safety Systems is carving out from ZF’s current portfolio to become an independent company. This will allow the Division to further grow and expand its market position in safety restraint technologies by involving external investors. Our footprint already includes 45,000 employees in 20 countries in 44 locations and 2022 sales exceeded €4.5 billion. Establishing a solid resource foundation for independence is key to future success in becoming the #1 market leader. Our mission is to help protect people on the road with innovative state-of-the-art inflatable restraints, seat belt, and steering wheel systems technology. Now is your opportunity to shape the future of passive safety technologies together with us!
Job Description:
Maintain constant communication with ZF Tech Reps. In field to obtain real-time “Voice of the customer” feedback.
Provide onsite location customer technical support for issues pertaining to fit, finish or operating performance of seat belt, airbag, steering wheel systems.
Assist with customer quality initial reject responses as well as third party containment activities.
Support problem solving activity (8-D) deliverables between assembly plants and engineering center.
Coordinate and present corrective action presentations to customer assembly plants as well as their customer engineering centers.
Communicate with top management with key information pertaining to customer production interruptions / yard holds / walk-backs /quality campaigns.
Negotiate with customers for the reduction or elimination of Parts-Per-Million data / Non-conformance tickets / excessive containment activities.
Conduct onsite ZF plant internal quality systems / line walk audits prior to initial launch and SOP for new programs.
Assist with the development of APQP documents / processes using “voice of the customer” feedback from quality concerns.
Provide “ Technical Quality Expertise ” for CV, DV, PV, product & process development. (Manufacturing process knowledge a plus !)
Requirements:
Bachelors Degree; 5+ years of professional experience ina manufacturing / supplier quality / customer quality / research and development
Proficient in the development, interpretation, and use of APQP tools & practices.
Proficient in the development, interpretation, and use of GD & T tools & practices.
Ability to diagnose and root-cause technical and process issues.
Ability to understand & communicate technical Quality / Manufacturing techniques and principals.
Travel required approximately 10% within North America and Mexico.
ASQ certifications (a plus)
Be part of our ZF team as Engineer III-Customer Quality and apply now!
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF: