ZF Field Service Technician I in United States
Field Service Technician I
Position Summary: Provide
excellent customer service in installation, repair, over haul, inspection,
trouble-shooting and testing of ZF Marine products (transmissions,
accessories, drive systems, control systems) in house and on-site as directed
through the following duties.
OE modifications, service repairs, unit overhauls and inspections,
general trouble-shooting and testing per scheduling.
closely with ZF Marine staff to ensure appropriate actions are
implemented to meet customer demands and service and delivery issues are
resolved and communicated in a timely fashion.
the shop work area and any tools and facility equipment required.
company vehicle and equipment are well maintained and operated safely
and in accordance with ZF Marine policy and procedure.
good housekeeping practices, while using safe work practices and the
proper tools and equipment, including precision measuring instruments
for the job assigned.
travel within the region is required.
sea trials as required.
receive/store, and ensure proper inventory controls are maintained for
units, parts and accessories as required.
in Dealer and ZF Marine Technician training both in-house and at
customer facilities as required.
warranty investigations and prepare required reporting.
in service order completion including associated paperwork.
in the general maintenance of the ZF Marine facilities as required.
and engage in the principles of employee involvement, team building and
a positive attitude towards company goals.
- Perform other duties as
Essential Skills and Experience:
School diploma with 3+ years related experience
knowledge, marine industry experience, basic electrical/electronic
knowledge, mechanical aptitude needed.
possess strong analytical skills, have a solid work ethic and be able to
work cooperatively with a team.
and effective communication skills are required.
systems literacy required, including working knowledge of Outlook, Word,
and software applications such as Concur, E-Time, and Navision.
possess a valid driver’s license.
/ TWIC / Port Security eligibility required.
domestic and international travel required.
Preferred Skills and experience:
in the Marine industry
school (AS) degree preferred or 4+ years related experience.
and/or Spanish language skills
Reporting to Position: N/A
demands and work environment: The
physical demands and work environment characteristics described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
demands: While performing the duties
of this job, the employee is occasionally required to stand, sit, use hands
to finger, handle or feel objects, tools; or controls; reach with hands and arms; ascend stairs;
balance; stoop; kneel, crouch, or crawl; talk or hear taste or smell. The employee must occasionally lift and /or
move up to 50 pounds. Specific vision
abilities required by the job include close vision, distance vision,
peripheral vision, depth perception and the ability to focus.
Environment: The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. The noise level in the work environment is usually
quiet during product testing when noise level can require hearing protection.
ZF North America, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ZF North America, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ZF North America, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ZF North America, Inc. employees to perform their expected job duties is absolutely not tolerated.